Untold Collection (“Untold,” “we,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you interact with us through our website, email communications, and other digital services (collectively, the “Services”). It also applies to information we may collect when you stay with us, attend an event, or engage with us through one of our curated experiences.

1. Information We Collect

We may collect personal information in the following ways:

Information You Provide to Us

• Contact details: Name, email address, phone number.
• Reservation details: Dates of stay, number of guests, special requests.
• Preferences: Room or experience preferences, dietary notes, communication preferences.
• Communications: When you contact us or respond to surveys or offers.

Information We Collect Automatically

• Device and usage data: IP address, browser type, pages viewed, time spent on the site.
• Cookies and tracking technologies: Used to personalize your experience and analyze site usage.

2. How We Use Your Information

We use your information to:

• Process and manage reservations.
• Respond to inquiries and provide guest support.
• Personalize your experience and tailor recommendations.
• Send newsletters and updates (if you’ve opted in).
• Analyze website usage and improve our services.

We do not sell your personal information.

3. Sharing of Information

We may share your information with:

• Trusted service providers that support our website, booking engine, and communications.
• Professional advisors such as legal or accounting firms, as needed.
• Authorities when legally required to comply with applicable laws.

4. Cookies and Tracking

We use cookies and similar technologies to:

• Improve website performance.
• Remember your preferences.
• Provide relevant content.

You can disable cookies through your browser settings. However, some parts of the site may not function properly.

5. Your Choices

• You may opt out of receiving promotional emails at any time by clicking the “unsubscribe” link in any email.
• You may request access to or deletion of your personal data by contacting us at staycurious@untoldcollection.com.

6. Data Security

We take reasonable precautions to protect your personal data from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure.

7. Children’s Privacy

Our Services are not intended for children under 16, and we do not knowingly collect personal information from minors.

8. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by updating the date at the top of this page.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Untold Collection
Email: staycurious@untoldcollection.com